Once products are delivered to you and accepted as accurate and as per the original order, there is no refund possible.

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To return any items that are damaged or not as per your original order, please send an email within 1 day of receipt of the product including images and an unboxing video of the damaged items to divinaflosco@gmail.com together with your order number. One of our customer service representatives will handle your claim directly and apply the appropriate remedy to resolve the matter in the quickest possible timeframe. Refunds are not guaranteed and are at the entire discretion of Divina Flos. Please note that we cannot offer exchanges on any sale, or any opened or used products.

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NOTE: We are not responsible for any shipping deliveries that may be affected by natural occurrences, festival closures, extreme weather, transfers from courier to the local carrier in your state/city/town, or air and ground transportation strikes or delays. All the queries will be directed to the courier for the solution. Refunds will not be processed for the same and you will remain liable for such orders.